Privacy Policy – Evergreen Solutions

Last Updated: April 01, 2025

At Evergreen Solutions, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you interact with us through our website (www.evergreensolution.co.in), Shopify store, social media platforms, lead forms, or other services. By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

  • Personal Information:
    • Name, email address, phone number, and postal address (e.g., when you fill out a lead form, place an order, or contact us).
    • Billing and payment details (e.g., credit/debit card information, UPI details) for processing purchases.
  • Non-Personal Information:
    • Browser type, IP address, device type, and operating system (collected automatically when you visit our website).
    • Usage data, such as pages visited, time spent on the site, and clicks (via cookies and analytics tools).
  • Lead Form Data:
    • Responses to questions in our lead forms (e.g., purpose of purchase, intended use of the Mist Fan).
  • Communication Data:
    • Information you provide when you contact us via email, WhatsApp (9892790339), or social media (e.g., inquiries, feedback).

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders for products like Mist Fans, Mist Blowers, and AQI units.
  • Respond to inquiries, provide customer support, and schedule product demos.
  • Send promotional offers, updates, and newsletters (you can opt out at any time).
  • Improve our website, products, and services through analytics and user feedback.
  • Comply with legal obligations, such as tax reporting or fraud prevention.
  • Personalize your experience (e.g., showing relevant products or offers based on your interests).
  • Follow up on leads collected via forms for sales or rental inquiries.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your data in the following cases:

  • Service Providers: With trusted third-party vendors who assist us in operating our business (e.g., Shopify for e-commerce, payment processors like Razorpay, or email marketing tools like Mailchimp). These providers are contractually obligated to protect your data.
  • Delivery Partners: With logistics companies to deliver your orders across India.
  • Legal Requirements: If required by law, such as to comply with a court order, government request, or to prevent fraud.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.

4. Cookies and Tracking Technologies

We use cookies and similar technologies (e.g., web beacons, pixels) to:

  • Enhance your browsing experience (e.g., remembering your preferences).
  • Analyze website traffic and user behavior (via tools like Google Analytics).
  • Serve personalized ads on platforms like Meta (Facebook/Instagram) and Google Ads.

You can manage cookie preferences through your browser settings. However, disabling cookies may affect your experience on our website.

5. Data Security

We take reasonable measures to protect your data, including:

  • Using secure encryption (SSL) for data transmission on our website.
  • Storing sensitive information (e.g., payment details) in encrypted formats.
  • Implementing access controls to limit who can view your data within our team.

Despite our efforts, no online system is 100% secure. If a data breach occurs, we will notify affected users as required by law.

6. Your Rights

Under the Digital Personal Data Protection Act (DPDPA) 2023, you have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Ask us to correct inaccurate or incomplete data.
  • Deletion: Request the deletion of your data (subject to legal obligations).
  • Opt-Out: Unsubscribe from marketing emails or withdraw consent for data processing.
  • Portability: Request your data in a machine-readable format.

To exercise these rights, contact us at info@evergreensolution.co.in or 9892790339.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. For example:

  • Order data is kept for 5 years to comply with tax regulations.
  • Lead form data is retained for 1 year unless you become a customer.
  • Inactive accounts or unsubscribed email data may be deleted after 2 years.

8. Third-Party Links

Our website may contain links to third-party sites (e.g., Shopify, payment gateways). We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies before sharing your information.

9. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a minor, please contact us to have it removed.

10. International Data Transfers

Evergreen Solutions is based in India, and your data is primarily stored and processed within India. If we transfer data internationally (e.g., to cloud servers), we ensure compliance with applicable data protection laws and use safeguards like Standard Contractual Clauses.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please reach out to us: